- Collection of Personal Information from Site Visitors
Through our web site, Arbor Health Plan collects and/or tracks (1) the home server domain names, e-mail addresses, type of client computer, files downloaded, search engine used, operating system, and type of web browser of visitors to Arbor Health Plan's web site, (2) the e-mail addresses of visitors that communicate with Arbor Health Plan via e-mail, (3) information knowingly provided by the visitor in online forms, registration forms, surveys, e-mail, contest entries, and other online avenues (including demographic and personal profile data), and (4) aggregate and user-specific information on which pages visitors access.
To better serve visitors to our web site, Arbor Health Plan may use "cookies" to enhance a visitor's browsing experience. Cookies are simple text files stored by a user's browser and they provide a method of distinguishing among visitors to Arbor Health Plan's web site. The cookies placed on a visitor's computer by using our web site do not contain personally identifiable information. A visitor can refuse a cookie or delete the cookies file from his/her computer at any time by using any one of a number of widely-available methods.
When a visitor performs a search within Arbor Health Plan's web site, Arbor Health Plan may record information identifying the visitor or linking the visitor to the search performed. Arbor Health Plan may also record limited information for every search request and then use that information only to solve technical problems with the service and to calculate overall usage statistics.
- Use of Personal Data Collected
Personal data collected by Arbor Health Plan may be used by Arbor Health Plan for many reasons, for example, for editorial and feedback purposes, for a statistical analysis of visitors' usage, for product development, for content improvement, or for customization of the content and layout of our site. Aggregate data on visitors' home servers may be used for internal purposes or provided to third parties. Individually identifying information, such as names, postal and e-mail addresses, phone numbers, and other personal information that visitors voluntarily provide to Arbor Health Plan may be added to Arbor Health Plan's databases and/or used for future calls and mailings regarding site updates, new products and services, upcoming events, and for other purposes in accordance with State and Federal law.
- Disclosure of Personal Data to Third Parties
Unless otherwise authorized by a visitor, Arbor Health Plan will not sell, license or disclose personally-identifiable information to unaffiliated third parties.
Arbor Health Plan will not release personally-identifiable information to any party unless permitted or required to do so by government authorities or legal process in accordance with applicable law.
- Link Disclaimer
- Security Measures
Arbor Health Plan has implemented numerous security features to prevent the unauthorized release of or access to personal information. For example, all Arbor Health Plan employees are required to certify their understanding that personal information is considered confidential, that it is important to safeguard personal information, and that Arbor Health Plan will take appropriate action against any employee who fails to acknowledge these facts or adhere to the requisite standards of conduct.
Please be advised, however, that the confidentiality of any communication or material transmitted to/from Arbor Health Plan via this site or e-mail cannot be guaranteed. Accordingly, Arbor Health Plan is not responsible for the security of information transmitted via the Internet. For more private communication, visitors who have health coverage through or administered by Arbor Health Plan can contact Arbor Health Plan by telephone at the number listed on their member identification card.
- Opt-Out Right
Visitors may opt out of having their personally identifiable information retained by Arbor Health Plan, used by Arbor Health Plan for secondary purposes, disclosed to third parties, or used by Arbor Health Plan or third parties to send promotional correspondence to the visitor by contacting Arbor Health Plan via regular mail, e-mail, or telephone at the addresses above. (This does not apply to collection of the type of web browser of visitors to Arbor Health Plan's web site.)
- Access to and Ability to Correct Personal Data
Upon request via regular mail, e-mail, or phone, Arbor Health Plan will provide to any visitor a summary of any personally identifiable information retained by Arbor Health Plan regarding the visitor. Visitors may modify, correct, change or update personally identifiable information that Arbor Health Plan has collected via this web site by contacting Arbor Health Plan via regular mail, e-mail, or telephone at the addresses above.
- Collection of Personal Data from Children
To the extent that Arbor Health Plan is able to determine the age of users by their submissions to or communications with our web site, Arbor Health Plan will not knowingly (a) collect or post information from individuals under the age of sixteen ("children") without their parent's or guardian's consent, or (b) provide any personally identifying information collected from children, regardless of its source, to any third party for any purpose whatever.
If registration is required for any services on the Arbor Health Plan Site, and a user submits information to Arbor Health Plan's web site through such a registration process that indicates that such user is a child, the child's parent or guardian will be alerted to the child's registration and will be provided instructions on how the parent or guardian can delete the child's registration, if so desired. No information collected through Arbor Health Plan's web site from users self-identified as children will knowingly be used for any direct marketing or promotional purposes. If there are no age restrictions on a contest which requires registration, and if a child wins, notification and prizes will be sent to the parent(s) or guardian(s) identified in the initial registration process.
- Arbor Health Plan's Right to Contact User
Arbor Health Plan reserves the right to contact site visitors regarding account status and changes to the Member Handbook, privacy statement, or any other policies or agreements relevant to site visitors.
- Arbor Health Plan's Right to Change Privacy Statement
Arbor Health Plan reserves the right to change this Privacy Statement at any time by notifying visitors of the existence and location of the new or revised privacy statement.